Results: 380 Open Textbooks
  • Customer Centric Strategy

    Author(s): Kerri Shields, Centennial College

    Updated: Oct 21, 2021

    Description: Customer centricity is about organizational transformation making the customer the focus for business decisions, processes, product development, services, and procedures. Some companies purport to be customer centric but they fall short in connecting this concept throughout all functional areas of the business. While it is important to offer superb customer service, being customer centric is far more than that. It's about mapping the customer journey to discover customer needs and wants, what...[more]

    Supplementary materials

  • Canadian History: Pre-Confederation – 2nd Edition

    Author(s): John Douglas Belshaw, Thompson Rivers University

    Updated: Oct 15, 2021

    Description: Canadian History: Pre-Confederation – 2nd Edition is a survey text that introduces undergraduate students to important themes in North American history to 1867. It provides room for Indigenous and European agendas and narratives, explores the connections between the territory that coalesces into the shape of modern Canada and the larger continent and world in which it operates, and engages with emergent issues in the field.

    Reviewed Adopted Accessible Supplementary materials

  • Canadian History: Pre-Confederation

    Author(s): John Douglas Belshaw, Thompson Rivers University

    Updated: Oct 15, 2021

    Description: THIS BOOK WILL BE ARCHIVED ON FEBRUARY 1, 2022, AS IT HAS BEEN REPLACED BY A NEW EDITION. Canadian History: Pre-Confederation is a survey text that introduces undergraduate students to important themes in North American history to 1867. It provides room for Aboriginal and European agendas and narratives, explores the connections between the territory that coalesces into the shape of modern Canada and the larger continent and world in which it operates, and engages with emergent issues in the f...[more]

    Reviewed Adopted Accessible Supplementary materials

  • Engineering Systems Dynamics Modelling, Simulation, and Design

    Author(s): Mehrzad Tabatabaian, British Columbia Institute of Technology

    Updated: Oct 15, 2021

    Description: This open educational resource presents effective system modelling methods, including Lagrangian and bond graph, and the application of a relevant engineering software tool, 20-sim. The content is designed for engineering students and professionals in the field to support their understanding and application of these methods for modelling, simulation, and design of engineering systems. The text also includes videos showing selected worked-out examples.

  • Fundamentals of Business - 3rd Edition

    Author(s): Stephen J. Skripak, Ron Poff, Virginia Tech

    Updated: Oct 15, 2021

    Description: Fundamentals of Business - 3rd Edition (2020) is a 370-page open education resource intended to serve as a no-cost, faculty customizable primary text for one-semester undergraduate introductory business courses. It covers the following topics in business: teamwork; economics; ethics; entrepreneurship; business ownership, management, and leadership; organizational structures and operations management; human resources and motivating employees; managing in labour union contexts; marketing and pric...[more]

    Reviewed Accessible Supplementary materials

  • Fundamentals of Business

    Author(s): Stephen J. Skripak, Richard Parsons, Anastasia Cortes, Anita Walz

    Updated: Oct 15, 2021

    Description: THIS BOOK WILL BE ARCHIVED ON FEBRUARY 1, 2022, AS IT HAS BEEN REPLACED BY A NEW EDITION. An introductory textbook in business that covers a variety of topics: The Foundations of Business, Economics and Business, Ethics and Social Responsibility, Business in a Global Environment, Forms of Business Ownership, Entrepreneurship: Starting a Business, Management and Leadership, Structuring Organizations, Operations Management, Motivating Employees,Managing Human Resources, Union/Management Issues, M...[more]

    Reviewed Adopted

  • Clinical Procedures for Safer Patient Care

    Author(s): Glynda Rees Doyle, British Columbia Institute of Technology, Jodie Anita McCutcheon, British Columbia Institute of Technology

    Updated: Oct 15, 2021

    Description: This open educational resource (OER) was developed to ensure best practice and quality care based on the latest evidence, and to address inconsistencies in how clinical health care skills are taught and practised in the clinical setting. The checklist approach, used in this textbook, aims to provide standardized processes for clinical skills and to help nursing schools and clinical practice partners keep procedural practice current. Each skill/procedure is covered in a chapter that has learning...[more]

    Reviewed Adopted Supplementary materials

  • Principles of Marketing

    Author(s): University of Minnesota Libraries Publishing

    Updated: Oct 6, 2021

    Description: Principles of Marketing teaches the experience and process of actually doing marketing—not just the vocabulary. It carries five dominant themes throughout in order to expose students to marketing in today’s environment: Service dominant logic, sustainability, ethics and social responsibility, global coverage, and metrics. This book includes a test bank created by Michael Orwick. NOTE: This book was updated on January 20, 2017. Any reviews posted before this date are based on the older edition o...[more]

    Reviewed Adopted Supplementary materials

  • Writing for Success

    Author(s): Scott McLean

    Updated: Oct 6, 2021

    Description: Writing for Success is a text that provides instruction in steps, builds writing, reading, and critical thinking, and combines comprehensive grammar review with an introduction to paragraph writing and composition. Beginning with the sentence and its essential elements, this book addresses each concept with clear, concise and effective examples that are immediately reinforced with exercises and opportunities to demonstrate, and reinforce, learning. Each chapter allows your students to demonst...[more]

    Reviewed Adopted

  • University Success

    Author(s):

    Updated: Oct 5, 2021

    Description: University Success has a student-friendly format arranged to help you develop the essential skills and provide the information you need to succeed in university. This is not a textbook full of theory and extensive detail that merely discusses student success; rather, this is a how-to manual for your first year of study. The book provides realistic, practical guidance ranging from study skills to personal health, from test taking to managing time and money. Furthermore, University Success is acc...[more]

    Reviewed

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